We’re testing out Fin, and for one of our chat conversations, Fin didn’t provide an answer immediately. The customer sent another message an hour later, and then Fin replied. Fin greeted the customer in the widget just fine prior to the initial customer message.
Any ideas on what would cause a delay? Could it be customer environment? Or an occasional glitch in Fin?
Best answer by Emilygav
Hey there
I can see that on the date you wrote this post (November 5th) we did indeed have a temporary outage in the inbox - as recorded on our Intercom Status page here 👈🏼
However this has since been fixed and everything should go back to normal again (which I assume it did as you mentioned Fin later worked as expected).
If you are experiencing any further issues regarding Fin not answering please let us know! It might be worth opening up a conversation with our team if this is a regular issue.
Hope this helps! 💪🏼
+6Hey there
I can see that on the date you wrote this post (November 5th) we did indeed have a temporary outage in the inbox - as recorded on our Intercom Status page here 👈🏼
However this has since been fixed and everything should go back to normal again (which I assume it did as you mentioned Fin later worked as expected).
If you are experiencing any further issues regarding Fin not answering please let us know! It might be worth opening up a conversation with our team if this is a regular issue.
Hope this helps! 💪🏼
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