Hi all,
We're seeing an issue after conversations are handed off from Fin to Zendesk:
- Customer messages are successfully reaching Zendesk
- Conversations are being assigned to agents as expected
- Agents can reply from Zendesk
However, the customer never receives the agent response in the Messenger widget. Instead, the widget remains stuck on: "Waiting for a teammate"
The handoff itself appears to be working correctly, so the issue seems isolated to agent replies not syncing back to Messenger after the conversation is assigned.
Has anyone encountered this before or have suggestions on where we should investigate?
Screenshot attached for reference, thank you in advance!
