How to configure FIN to offer a clear choice: "Ask Fin" vs. "Leave a message"? | Community
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How to configure FIN to offer a clear choice: "Ask Fin" vs. "Leave a message"?

  • December 12, 2025
  • 1 reply
  • 280 views
A

Hi all,

Have you ever configure FIN to offer a clear choice: "Ask Fin" vs. "Leave a message"? here is an fake image of my vision/needs

 

Cheers!

 

 

Best answer by Sean M

Hi ​@Assaf Barnir, this can actually be achieved with a Workflow available on the Advanced and Expert plans.

  1. Create a When customer opens a new conversation in the Messenger Workflow and have the first message be “Hi there, welcome to [this company]. How would you like to proceed?” or something to that effect.
  2. Add two buttons to this message; “Ask Fin” and “Leave a message to our team”
  3. Have the Ask Fin button route to a Let Fin Answer block and the Leave a message to our team button lead to an assignment and let User send a message to the team.

Hope this was helpful!

1 reply

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Intercom Team
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  • Sean MIntercom Team
  • Intercom Team
  • Answer
  • December 16, 2025

Hi ​@Assaf Barnir, this can actually be achieved with a Workflow available on the Advanced and Expert plans.

  1. Create a When customer opens a new conversation in the Messenger Workflow and have the first message be “Hi there, welcome to [this company]. How would you like to proceed?” or something to that effect.
  2. Add two buttons to this message; “Ask Fin” and “Leave a message to our team”
  3. Have the Ask Fin button route to a Let Fin Answer block and the Leave a message to our team button lead to an assignment and let User send a message to the team.

Hope this was helpful!

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