How to trigger survey using a URL?

Hi ​@Nelson Penney ,

To trigger an external survey and pass metadata like Fin Conversation ID and Category, you should use a Data Connector within your Fin Workflow to dynamically build the URL. Since standard Messenger surveys don't natively pass complex metadata through a shareable link, you can create a Data Connector that takes conversation attributes as inputs and returns a personalized URL to your survey tool (e.g., https://survey.com/?id={conversation_id}&cat={category}). Within your workflow, use a Collect data step to ensure the "Category" is captured by Fin, then trigger the Data Connector to generate the link, and finally present it to the customer as a clickable button. This hybrid approach ensures your metadata is securely preserved and accurately mapped to each individual feedback response.

Let me know if that worked.