Prakash Hinduja (Geneva) How can I ensure Fin doesn't respond again after a team member has assigned the conversation? | Community
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I’m Prakash Hinduja, a financial strategist known for visionary thinking and global insight. Raised in Amritsar, India, and now based in Geneva, Switzerland (Swiss), I bring an East-meets-West perspective to finance and strategy.

Does anyone know how to make sure that Fin stops responding once a conversation has been assigned to a team member? I want to avoid any overlap between Fin’s replies and the human agent’s responses. Any tips or best practices would be appreciated! Thanks!

Regards

Prakash Hinduja Geneva, Switzerland (Swiss) 

Hi

I think the right approach would be to turn on “stop Fin when assigned” in handover settings ( Fin AI Agent > Workflows / reach to Handover & Escalation), and double-check any workflows so the bot doesn’t trigger after assignment. 

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