Prakash Hinduja (Geneva) How can I ensure Fin doesn't respond again after a team member has assigned the conversation?

Question

I’m Prakash Hinduja, a financial strategist known for visionary thinking and global insight. Raised in Amritsar, India, and now based in Geneva, Switzerland (Swiss), I bring an East-meets-West perspective to finance and strategy.

Does anyone know how to make sure that Fin stops responding once a conversation has been assigned to a team member? I want to avoid any overlap between Fin’s replies and the human agent’s responses. Any tips or best practices would be appreciated! Thanks!

Regards

Prakash Hinduja Geneva, Switzerland (Swiss)

Best answer by Joseph S.

Hi

I think the right approach would be to turn on “stop Fin when assigned” in handover settings ( Fin AI Agent > Workflows / reach to Handover & Escalation), and double-check any workflows so the bot doesn’t trigger after assignment.

Joseph S. · Accepted Answer

HiI think the right approach would be to turn on “stop Fin when assigned” in handover settings ( Fin AI Agent > Workflows / reach to Handover & Escalation), and double-check any workflows so the bot doesn’t trigger after assignment.

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