Our workflows are fully set up in a non‑English language, with auto‑translate turned off. Fin detects the user’s language correctly, and the reply buttons display in the intended language — but the message text itself is being translated into English for the end‑user.
From the backend side, the workflow appears completely normal in the language it was created in — the issue occurs only customer‑facing.
This issue is currently preventing us from rolling Fin out in all 7 of our support languages, even though we’re very satisfied with Fin’s performance in English so far.
Intercom support confirmed our setup is correct and has logged an internal ticket, but priority depends on whether others are affected.
Is anyone else experiencing this?
Would be great to know if this is impacting other workspaces too.
Thanks! 🙏
Ticket ID #79157183