Hello,
The feature “Let Fin introduce itself” is only available in the Fin over Chat settings but it isn’t available in the FinAI configuration for workflow.
It would be better to have this feature (even if it’s disabled by default) so that visitors/users know that they can ask a question.
Totally agree !!
For cases where you want Fin AI to introduce itself in a workflow, maybe for now the best option is to add Message content and post your introduction message there but this may be an interesting point whether Fin knows when it needs to introduce itself and will use that information in a Workflow too whenever you “Let Fin Answer”

Thank you for your feedback. It would be great.
Hey Jacques here from Support Engineering with Intercom!
On the back of what
However the workaround of using message content to introduce Fin in a workflow would work great!
In any case, I’ll forward this feedback onto our R&D team, as it is an interesting case for sure! Thank you for your honest feedback
Have a great day! :)
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