We’d like the ability automatically assign a team inbox when a teammate initiates an outbound conversation, ideally based on the From email address used.
For example, a conversation sent from billing@company.com should automatically belong to the Billing inbox from the moment it is sent, regardless of whether the customer replies.
Currently, teammates must remember to select an inbox manually. If they miss that step, outbound conversations can sit without a team inbox, creating gaps in visibility, ownership, and follow-up.
Requested behavior:
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Allow admins to map each outbound From address to a default team inbox.
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Apply the assignment when the initial message is sent, without waiting for a customer reply.
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Preserve an inbox explicitly selected by the teammate.
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Provide a fallback team inbox for outbound conversations without a matching address rule.
The core requirement is that every teammate-initiated outbound conversation has an assigned team inbox immediately, so none are left without team ownership.
