Blueprint Roundtable: B2B support leaders who made AI work

Industry leaders share what worked, from launch to scale, and what’s coming next. Bring your questions.

On October 28, Victoria Lowney of Inside Real Estate and Alex Rivas of HoneyBook will sit down with Junan Pang, our SVP of Customer Success and Solutions at Fin, to discuss how they launched AI, how they scaled it, and where they're heading next.

Here's a sneak peek at what they'll share over 45mins:

Victoria will walk through her team at Inside Real Estate drove their AI Agent to resolve 68% of the conversations it's involved in after launching over chat and then expanding to email and voice. She'll also discuss the new roles they've created to manage their AI Agent and how they report results to leadership.

Alex will share how his knowledge and content team brought their AI Agent from answering everyday how-to questions to taking agentic actions like cancelling or deleting an account, through to adding users by connecting Fin to Jira, Stripe, Mixpanel, and FullStory. He'll explain how they're working towards a resolution rate goal, and how he reports weekly progress to the C-suite.

Q&A

For the final 15 minutes we’ll have live Q&A. If you already have a question or a topic you'd like them to cover, send it in ahead of time here.

Register now to save your spot and get the on-demand recording.