Hi, I’m Adam!
I got started in customer support 4 years ago as a support agent. At the time, the company I worked for used Intercom. It was the first time I used Intercom, but I could already tell we were barely scratching the surface with amount of tools at our disposal. So, I studied it and made changes that saved my team lots of time, and the business I was at, a lot of money. Since then I have helped 18 businesses save $115K+ while improving the customer experience for 261K+ customers.
Why Me?
After answering over 8000 customer conversations during my time as a support agent, I got a great notion of what goes through the mind of a customer during support, and by working with other agents, what goes through the mind of the support agents helping the customer. What resulted was a way of working that doesn’t just help resolve customer queries more efficiently, but with higher customer satisfaction.
Whenever I am helping anybody with Intercom, I am always asking myself these three questions:
- How does this save the business money?
- How does this save the support agent’s time?
- How does this improve the customer experience?
How I Can Help You
Here are some of the more common issues I help with:
- Fin AI setup and optimization
- Workflow design and cleanup
- Workspace automation and organization
- Weekly/monthly/quarterly CS reporting
- Team training and documentation
- Proactive support setup
Send me a message and ask me about my free Intercom audit!
You can find me here on the Intercom community or also on LinkedIn sharing articles and tips on customer support and Intercom.