🦉 About Me
Hi 👋 I'm Milan, founder of Sovaolo.com, a MarTech agency - we build and manage technologies behind smarter companies - from marketing systems to AI automation and digital products. 🚀 We are Intercom Certified Partner and helping Intercom users is one of our core specialties. 🤝
I’m Top Contributor in the Intercom Community, an independent consultant with 10+ years of hands-on experience working with Intercom.
Over the years I’ve delivered more than 150 Intercom projects, helping companies by designing, implementing, and optimizing their customer communication systems.
My focus is simple: helping teams turn Intercom into a reliable engine for customer support, user onboarding, and growth - so it is not just another tool in their stack.
🧠 My Background
I work primarily with SaaS companies, especially B2B ones, where customer communication, user onboarding, and support processes must scale efficiently as the company grows.
Having worked with Intercom across a wide range of use cases, I understand both the technical side of implementation and the operational realities of support and product teams.
This combination allows me to design Intercom setups that are not only technically correct but also practical and sustainable for real teams using them every day.
This comes from my experience being on both Product Marketing and Product Development sides throughout my career.
🎯 What I Specialize In
Most companies only use a fraction of what Intercom can actually do.
I help teams unlock its full potential by designing systems that automate repetitive work, guide customers through onboarding, and support teams in delivering faster and more consistent service.
My areas of expertise include:
- Intercom implementation and optimization
- Workflow automation and routing
- Customer onboarding flows
- Series (email and in-app messaging)
- Product Tours, Checklists, and Tooltips
- Help Center and knowledge base structure
- Fin AI setup and optimization
- Support process design and scaling
🛠️ How I Work
Every company’s customer journey is different. My approach is to understand how your product, team, and customers interact, and then design an Intercom setup that supports those interactions as smoothly as possible.
This often means:
- simplifying complex setups
- automating repetitive tasks
- improving onboarding and product adoption
- making support teams more efficient without increasing headcount
I’m a hands-on practitioner, meaning I don’t just advise - I work directly within your Intercom workspace to design and implement the solution.
💬 Let’s Talk!
If you're looking to launch Intercom properly, improve your existing setup, or automate more of your support and onboarding workflows, I’d be happy to help.
I offer free 30-minute consultations where we can review your current setup and discuss opportunities for improvement.
You can request to book a call through our website Sovaolo.com
Looking forward to helping you get the most out of Intercom!