Right then, you’ve likely seen me around the leaderboard—I'm Roy 👋,
ℹ️ About Me:
With over 10 years of mastery within the Intercom ecosystem and nearly a decade as an Independent Product Manager, I don’t just "use" Intercom—I transform it into your most powerful product asset.
As the #1 Top Contributor in the global Intercom Community, my approach is rooted in the strategic implementation of the Conversational Support Framework. I orchestrate Intercom’s native features with your product and external services to ensure your setup isn’t just a tool, but a core engine that drives retention and growth. 📈
The Fin & AI Edge: In a world increasingly run by AI, Fin has become the most crucial tool in the shed. I specialise in the deep optimisation of Fin—moving beyond basic setup to complex AI orchestration. Whether it’s fine-tuning resolution paths or handling custom challenges through Hard API Integrations, I ensure your automated support is as intelligent as your product.
The "Vibe Coding" Mindset: As a builder at heart, I leverage a high-velocity "Vibe Coding" methodology. I don't just advise; I craft and launch my own SaaS products, bringing that same founder-level "get it done" energy and technical agility to your projects.
Sector Expertise: I have a proven track record of delivering world-class Intercom architectures across high-stakes industries, including:
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Fintech & SaaS 💳
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Marketplaces & Ride-Sharing 🚗
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Gambling & Betting 🎲
My goal is simple: to help you extract the absolute maximum value from the Intercom platform, ensuring every conversation is an opportunity and every automation is "spot on." 🥂
🚀 Ready to take action?
If you are looking for an expert who understands the technical "bits and bobs" as well as the overarching product strategy, let’s have a proper natter.
📞 Book a Free Call — Book your discovery call and let's crack on.
💂 Have a Londonful Day Ahead!
Best,
Roy 🇬🇧