Does Fin show embedded videos or guides in its answers? | Community
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Does Fin show embedded videos or guides in its answers?

  • July 27, 2026
  • 1 reply
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Hi, I am able to embed how-to videos or guides in our help documentation pages. Can Fin automatically pick these videos and guides and show them in its answers? 

Is it possible today? 

Best answer by Nathan Sudds

​@Vaishnavi hey we just answered your question live on the Fin Community Office Hours so you can watch the replay for more fun -- we asked Fin Voice on the Web about this live on the session!  

 

But to answer your question, at the moment unfortunately Fin doesn’t embed video but you can embed the link to the article that contains video -- currently Fin only embeds images but I’m sure that will change soon!  

Feel free to post this in Product Wishlist as well!

Thanks for a great question!

1 reply

Nathan Sudds
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  • Nathan Sudds
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  • July 27, 2026

​@Vaishnavi hey we just answered your question live on the Fin Community Office Hours so you can watch the replay for more fun -- we asked Fin Voice on the Web about this live on the session!  

 

But to answer your question, at the moment unfortunately Fin doesn’t embed video but you can embed the link to the article that contains video -- currently Fin only embeds images but I’m sure that will change soon!  

Feel free to post this in Product Wishlist as well!

Thanks for a great question!

Nathan Sudds, Intercom Consultant & Host of the Fin Community Office Hours | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: fin.ai/customers/jukebox
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