My teammates reported an issue with a Fin response that stemmed from a Guidance prompt that was never enabled. I spent lots of time testing our active prompts before opening the prompt that isn’t enabled. That prompt is where Fin was pulling from; I had to delete the prompt entirely so Fin wouldn’t use it. How can I ensure that draft prompts are not being used in the background?
Hey Amber, that definitely sounds confusing. If Fin was pulling from a prompt that wasn’t enabled, it might mean the system still cached or indexed that draft in the background. The safest way to prevent it is to fully delete or archive any draft prompts you’re not actively using — just disabling them sometimes isn’t enough. After deleting, clear the cache or restart the workspace where Fin runs so it refreshes its active prompt list. If possible, double-check your prompt settings to make sure only the ones marked “enabled” are visible to Fin. If it still happens after that, it’s worth flagging to support so they can confirm whether the platform is mistakenly referencing inactive drafts.
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