Hi there!
I’m trying to test a use case, but no luck so far, so I wanted o see if any of you tried something similar.
Use case: I need Fin to override the user’s initial inquiry IF Fin detects a Health check issue on the user’s account.
I have the data connector set up, and I added a When/If/then guidance.
So far, this guidance is only triggered if the user asks a direct question about their account health status.
Here’s a screenshot of the rule:
