A masterclass in reviewing how Fin handles conversations through Procedure: Support Stack E19

New Support Stack episode: ​@Brian Branca (AI Conversation Designer at Fin), walks through what he actually does after a Procedure goes live — the Monitor filters that surface the right conversations (including the procedure filter that lots of people don't know exists), why he samples 25 a week rather than drowning in 500, and how tracker tickets let him stop fixing everything the second he spots it.

If you've ever set a Procedure live and then quietly stopped looking at it, this one's for you.

Watch it now