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Fin Pioneer & 2026 new launches

  • Oct 14, 2026 5:36 PM UTC
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Dianah Tripac
Intercom Team
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Our Fin Community Expert ​@Conor chats with Alan Gleeson from Otonomee about:

→AI and humans together, and reaching a human should always be easy
→ Fin Skills, for messy problems with no set path
→ Fin for Success, moving Fin from reactive support into proactive customer success
→ The new Apex models
→ Human in the Loop for email replies

 

Watch full episode here