If you've been using Intercom’s Fin AI agent for a while, you'll remember when Tasks were the way to control how Fin behaved. Procedures have changed the game — but not everyone's had the chance to get their head around what's actually different and why it matters.
In this live session, we're cutting through the noise and looking at exactly what's new with Fin Procedures: how they work, how they compare to the old Tasks setup, and what this means for your AI support strategy going forward.
This one's for support leaders and CX teams who are actively using Fin with Tasks, and want to get ahead by planning for Procedures.
