Hi all! This is my first post in this community 👋🏻
Since we started with Intercom, we have had problems with customers saying that they have emailed us several times, but not receiving a reply. Some times, we have found out that they’ve misspelled the email or such. But recently, we have had several reports where they have emailed the correct address, but it hasn’t reached our inbox at Intercom.
We have asked our tech team for support, but they can’t see no error on our side. The Fin AI-bot is just telling us to check our settings in our email domain.
Has anyone else had this problem, and how did you fix it? This problem has made us start thinking about choosing another vendor at this point 🙈
