Operator Won't One-Shot Your Fin Procedure. Do This Instead (Support Stack E18)

New Support Stack episode: I sat down with ​@Brian Branca , AI Conversation Designer at Fin, on when a Fin Procedure is actually the right tool (vs when your knowledge base should have handled it instead).

A customer told Brian's team they'd hit a really high resolution rate, then added "by the way, we haven't added any procedures yet."

We also got into Operator now it's generally available. It'll take you from a blank canvas to a first draft in a couple of minutes (it built eight conditionals and the sub-procedures for me while I did the thinking). What it can't know is what your customers actually expect from you, so that still all yours.

Watch Brian's first episode now