Support Stack E17: Did Fin leak that?

Someone at Fin got a worrying Slack message: a customer had used one of their internal feature flag names in a conversation. Had Fin leaked it?

​@Dawn, AI Knowledge Manager at Fin, answered that in under ten minutes with Operator — searching every article, snippet, data connector, procedure step and guidance rule at once, then every conversation from that company. Turned out the customer had heard it from their CSM on a call.

New Support Stack episode, and it's a good look at using Operator as a detective rather than a writer. I also throw in the trick I use to turn a conversation that went wrong into a simulation, so my procedures tell me when I've broken them (oooooops). Watch it now!