Tip: Enhance the clarity of your help articles by restating user questions within the answers. Instead of a simple “Yes” or “No,” provide full-sentence responses that mirror the user’s query. This approach not only aids AI comprehension but also ensures users receive precise and context-rich information.

For instance, if a user asks, “Do I need to use the original shipping box to return an item?” Rather than replying with just “No,” elaborate with, “You can use your own packaging when sending an item back for a return or exchange; there’s no need to save the original shipping box.” 

By adopting this method, you make your support content more accessible and effective for both AI agents and human readers. 

You can read more about it here.