How to upgrade Fin's knowledge base over coffee

Beth-Ann · 2025-05-27T17:17:49+00:00

Tip: One of my new weekly rituals is using the AI-powered Suggestions feature to improve our knowledge base - and it's incredibly satisfying.Before this feature, most content improvements happened when a teammate noticed a problem, took the time to submit a Back-office ticket, and someone else followed up to make changes. That worked... when it happened. But it often didn’t.Now, Suggestions does the heavy lifting. It automatically looks at where Fin may have stumbled in a real conversation and recommends a fix (like editing an article or adding a snippet). I review them once a week while waking up with a coffee, and approve about 70% with just a few clicks.After you’ve deployed Fin, head to Fin AI Agent > Train > Suggestions. You’ll see AI-generated recommendations for improving your content, with links to the original conversations so you can double check the context. It’s honestly one of the fastest ways to boost Fin’s performance without chasing down feedback manually!

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