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Use simple language with Fin

  • May 16, 2025
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mateusz.leszkiewicz
Intercom Team
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Tip: Use simple, specific language that mirrors the words your customers actually use. Avoid technical jargon or internal terms—Fin works best when articles match how users naturally phrase their questions. For example, say “log in” instead of “authenticate” to improve understanding and AI searchability.

You can red more about it here.

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