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Expert Program Welcome Party 🥳

  • 11 Topics
  • 54 Replies
Diana Tripac
Intercom Team
Diana TripacSenior Community Program Manager @Intercom
Congratulations on reaching the Expert Level! 🚀

Join me in congratulating our recently awarded Community Experts ​@Nathan Sudds and ​@Milan !!! 🥳🥂🍾 Nathan and Milan are just a step away from officially making it to the very top, reaching the Top Expert level, and getting all the benefits which come with unlocking this top level. ​@Nathan Sudds ​@Milan , we’re so proud to have you as part of our community! Thanks for participating with us in shaping the Expert Program and community relaunch!! We’d like you to share a few things with the team: How do you find the Expert Program? Are you enjoying the benefits so far? How has your experience as an Expert User in the Intercom Community helped you?

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Milan
Expert User ✨
Diana Tripac
Intercom Team
Diana TripacSenior Community Program Manager @Intercom
Kick Off the Celebration: Say Hi!

Welcome to the Expert Program! 🎉 Hello everyone! 👋 We’re thrilled to have you here in the Expert Program! Join the celebration as we kick off this exciting journey together! 🥳 Introduce Yourself We’d love to learn more about you! Please say hi and share a little about yourself. This is a great opportunity to connect with fellow members who are also on their Expert Program journey. Connect and Collaborate Use this group to: Network with like-minded users Share experiences and insights Ask for advice and support Together, we can all grow and learn! Stay Updated Make sure to keep an eye on this group for important updates and resources related to the program. Important Links Visit the Expert Program Hub to learn more 🤩 Submit your application if you haven’t already 🚀 Expert Program Benefits 🎁 How to earn points and climb up the ranks 💡 Expert Program Q&A - ask here 💬 Let’s keep the party spirit alive and embark on this adventure together! 🚀🥳

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Diana Tripac
Intercom Team
Diana TripacSenior Community Program Manager @Intercom
💡 Did You Know? A Must-Read for Expert Program Users! 👀

Here are a few super useful things for all who joined the Intercom Expert Program: Did you know? 💡 Swag 🎁: Community Experts receive the same swag as employees when they join Intercom! Check out this recent swag unboxing by Nathan for reaching the Expert level. Earning Points 🏆: The fastest way to earn points is by answering the most recent unanswered questions and having your answer selected as the best. Keep this link handy to help you with that. Active Topics 🔍: Use these links to check active topics since your last visit and recent active topics. These will include the latest activity, questions, conversations and group engagement in the community. Collaboration 🤝: Feedback from our Intercom Community Experts ​@Milan and ​@Nathan Sudds helped shape the Expert Program. Certification 📜: We’re proud to offer the Certified Intercom Product Expert certification exclusively to our Expert level members and above in our community, showcasing your expertise and commitment! Application

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Diana Tripac
Intercom Team
Diana Tripac
Intercom Team
Diana TripacSenior Community Program Manager @Intercom
🎉 Join the Beta Group Now—Easier and Faster! 🎉

We’re thrilled to announce that the requirements for the Innovator level have been lowered to help more active users gain access to our most popular Beta Group! 🎊 Now, you only need 5 best answers and 10 replies in the community! Once you meet this requirement, you’ll receive an invite to join the group and enjoy exclusive early access to exciting betas. You’re just ONE step away from this amazing opportunity! 🚀 Next steps: Check out this space and get involved in the community to get started.

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Diana Tripac
Intercom Team
Diogo Silva
Innovator ✨
Diogo SilvaInnovator ✨
Estamos no Brasil!

Boa tarde, pessoal! me chamo Diogo, e faço parte do time de expansão de Intercom na Nortrez. Somos uma empresa que representa SaaS internacionais no mercado brasileiro, e executamos processo comercial, suporte e serviços profissionais para nossos clientes. Já há alguns meses, firmamos nossa mais nova parceria com a Intercom, e atualmente somos o único parceiro e revenda oficial dentro do Brasil. Estou a disposição para quaisquer dúvidas que vocês possam ter, até para conversar sobre a plataforma, só me chamar pessoal, até breve!

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Adam Warden
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Alex SauerNew Participant
Hello!

Hi all! I’m Alex from Lighthouse. I work as a technical support specialist and use Intercom every day to interact with customers. I am one of our help center specialist and automation specialists, so I’m always looking at what new features are coming from Intercom. Excited to learn more and become an expert in all the features that Intercom has to offer! Outside of work, I am a big reader and writer, love to travel, and play board games. My corgi, Daisy, also keeps me busy!

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Diogo Silva
Innovator ✨
sebinignatious
sebinignatiousNew Participant
Excited for the Expert Program: A Longtime Intercom Admirer!

I’m a product manager currently working on a B2B SaaS product. In my previous startup, I took care of customer support and built a user-friendly help center using Intercom, which gave me firsthand insight into how intuitive the platform is. Check it out here https://support.superr.app/en/ I’ve followed Fin’s journey from its early stages and am genuinely excited to see how AI is changing the customer support domain. As a PM , I admire how Intercom approaches and solves complex product challenges. In fact, when I was exploring this field, Intercom on Product Management was one of the first resources I turned to. I even check my current company’s Intercom account regularly just to explore how the platform has evolved. I love how you’ve streamlined workflows and automation into a single, cohesive module, making the tool even more impactful for teams. Very much excited to join the Expert Program ✌

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Ruth O
Intercom Team
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Luca LotterioNew Participant
Looking for an italian Intercom teacher!

Hello there, I’m Luca Lotterio founder of Restworld, an HR tech company aiming to create the biggest marketplace for jobs in the hospitality and restaurant domain. We use Intercom since 3 years, half of our team work on it as customer success or applicants assistance on a daily basis. We use series, Fin, companies and so on. As we’re starting to onboard new people and our startup is growing, we’d love to be able to deliver classes on how to maximize the usage of Intercom inbox, how to deliver an excellent customer assistance and retention. Our team already did the Intercom academy and related courses, but I’d love to have a frontal class in Turin (our HQ city) with a proper teacher to give them a third person learning and not just from online courses/founders. I’d love to know if there’s an italian expert that would love to talk about it,Cheers!

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HilaNew Participant
Can't wait to discover more!

I’m Hila from Lusha.com. I’m really excited about this opportunity to learn more about Intercom capabilities and others’ experience, especially in Fin’s area and workflows!

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Diogo Silva
Innovator ✨
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LorenzoNew Participant
AMA: Intercom / Fin for International Platform with 3M+ users

Hoi Hoi! I'm Lorenzo, developer at an international content marketplace serving 3M+ users worldwide from our base in Amsterdam 🇳🇱 We recently integrated Intercom and Fin to better serve our global customer base, and I'd love to share our experience and learn from fellow community members. Some key insights we've gained over the last 8 months around Multi-language, Workflows and building your own Fin database. Happy to answer any questions about scaling customer support for international audiences or discuss specific Intercom/Fin implementation challenges you might be facing!

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Diana Tripac
Intercom Team
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Raúl RiveraNew Participant
Expertos de lengua hispana

Hola, buenas tardes. Soy Raúl Rivera, COO de Gael Cloud y responsable de que Intercom este configurado para que los clientes puedan solucinar sus dudas con nosotros. El tema de conversación que quiero proponer es que veo que no hay interacciones en español y creo que este programa tiene una gran oportunidad para crear contenido y conversaciones en este idioma. Por favor, deja tu comentario o like para saber que opinas 😎

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Diana Tripac
Intercom Team

About this group

Welcome to the Expert Program!

This is your space to introduce yourself, stay updated, and connect with like-minded users. Let’s learn and share together!

To get started, say hi and tell us a bit about yourself! Join the party vibe and let’s make this journey exciting! 🎉

 

Members

Ruth O
Intercom Team
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Nathan Sudds
Expert User ✨
Nancy
Milan
Expert User ✨
Graziela
Innovator ✨
Charlie P
D
H
Mitchell K
D
Justin M12
Trevor
Innovator ✨
U
Diana Tripac
Intercom Team
Aleksei O
O
E
Joe Caffrey
Lee
C
J
S
M
N
John Beynon
mateusz.leszkiewicz
Intercom Team
A
S
S
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