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Android Push Notification

  • Jan 12, 2024 10:38 PM UTC
  • 2 replies
  • 638 views

We were able to setup Intercom using @intercom/intercom-react-native library on iOS and Android, but we’ve some questions for Android push notifications.

We added the drawable icon and it’s being used but the icon used in the notification is different. Is there a way to change it? Do you know why Intercom’s notifications are not grouped with the notifications of my application?

 

Best answer by aykut.aydin

Hey @Hernan Gonzalez,

 

I see that you were in contact with our Support Engineering team and received a response from Paul.

 

As Paul also mentioned, here are the details on how to set an icon for Intercom notifications on Android. 😊

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2 replies

aykut.aydin
Employee
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  • aykut.aydinEmployee
  • Customer Support Engineer
  • Answer
  • Jan 18, 2024 5:09 AM UTC

Hey @Hernan Gonzalez,

 

I see that you were in contact with our Support Engineering team and received a response from Paul.

 

As Paul also mentioned, here are the details on how to set an icon for Intercom notifications on Android. 😊

Ayk | Support Engineer at Intercom
  • Ernesto
  • New Participant
  • May 7, 2025 7:23 PM UTC

Hello,
We're using @intercom/intercom-react-native 6.8.1, and although we were able to set the icon correctly, there's no way to change the background color. I've been searching for documentation and reading your code, but I don't see any method or instructions for doing this. Could you tell me if there is a way?
I'd like to clarify that we have FCM configured correctly, and our notifications appear with the correct background color.

I've attached proof: the green notification is ours; the gray one is Intercom's (it takes the system default color).

 

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