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Assign to Fin

  • Mar 23, 2026 2:39 PM UTC
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Sometimes a conversation/ticket comes in a way that doesn’t trigger the usual Fin workflow.  Is there a way to assign it to Fin so they can handle it.

Best answer by Nathan Sudds

​@Eyad Saheb  Probably the best option is to create a Reusable Workflow that the team can trigger for them if you want to accomplish this. 

Be sure to toggle on the feature to use it in the inbox and then the team can use it to kick off the workflow for the user. 
 

 

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Nathan Sudds
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  • Nathan Sudds
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  • Mar 23, 2026 7:42 PM UTC

​@Eyad Saheb  Probably the best option is to create a Reusable Workflow that the team can trigger for them if you want to accomplish this. 

Be sure to toggle on the feature to use it in the inbox and then the team can use it to kick off the workflow for the user. 
 

 

Nathan Sudds, Intercom Consultant & Host of the Fin Community Office Hours | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: fin.ai/customers/jukebox
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