Can I merge conversations? | Community
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Can I merge conversations?

  • May 7, 2021 4:38 AM UTC
  • 35 replies
  • 1832 views
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35 replies

  • User52
  • Active User
  • Jun 20, 2022 2:49 PM UTC

Love the meme! If you are still around, you can check us out!!! We have the feature that you've been looking for and that should help you merge your chats + manage your queue efficient in one-click - Here's the app >>> Support Ninja - We've got a free 15 days trial 😎

  • User52
  • Active User
  • Jun 20, 2022 2:50 PM UTC

Love the meme! If you are still around, you can check us out!!! We have the feature that you've been looking for and that should help you merge your chats + manage your queue efficient in one-click - Here's the app >>> Support Ninja - We've got a free 15 days trial 😎

  • User52
  • Active User
  • Jun 20, 2022 2:51 PM UTC

Hello! We have an app that can make this happen - Support Ninja - You can merge duplicates and automate follow-ups in one-click - Try it for free - Support Ninja 😎

Dianah Tripac
Intercom Team
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  • Dianah TripacIntercom Team
  • Leading the Community @ Fin
  • Answer
  • Jun 21, 2022 9:54 AM UTC

Hi @zvia​ , @rob d​ , @sofian​ , @dean g​ , @user2491​ , @user89​, @luke j​, @user634​ , @user610​, @user1061​, @adam w11​ , @user2540​ - according to the latest feedback, that's not on the roadmap for this year but we're exploring it next year.

 

We have shared your feedback with the Product team, so they are all aware that this is a long-requested feature and will do their best to have this implemented ASAP 👍

Dianah Tripac | Leading Community @ Fin
    • User2565
    • New Participant
    • Aug 30, 2022 10:41 AM UTC

    This is so overdue, our team switched from Gorgias where this was standard feature and are really struggling now. Duplicating conversations, due to GDPR we don't know if the anon live chat is the same customer as the one who has filled out the contact form, sent a WhatsApp message and sent a message on instagram. Customers literally spam all channels. It just doubles our workload and increases cognitive load sorting through all the threads when 5-6 are from the same customer.

     

    Also, support ninja isn't on the app market anymore?

      Lucía
      Forum|alt.badge.img+1
      • Lucía
      • Active User
      • Jan 23, 2023 1:12 PM UTC

      Hi! We're having the same issue with customers who RE on a previously created conversation which ends up creating a new one, we'd had up to ten conversations on the same thread. If I close them, I think, they don't trigger the survey, but the person still gets a notification that we closed their conversation, and it still counts for our incoming conversations, but woth no reply from our team.

      We really need a solution for this.

        • KAILEYTHORPE
        • New Participant
        • Apr 21, 2023 11:11 PM UTC

        Looks like it’s been close to two years of customers requesting this basic feature, any roadmap for this yet? It’s one of the most highly requested features blocking a ton of your customers. 

          tautvydasit
          • tautvydasit
          • New Participant
          • Apr 27, 2023 7:47 PM UTC

          Customers spamming in all channels without this function. From this topic we can see it is highly requested feature. Is there any chances to add this feature in roadmap? 

          Please add this feature! Very basic but much needed.

          • User263
          • New Participant
          • May 30, 2023 10:08 AM UTC

          Would be great to have this feature in intercom! We still have duplicated conversations with chats and emails.

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