The chats do not get assigned even after replying to the chat.
Answered
Chat unassigned even after replying
Best answer by Steeve Cayla
What do you have here? https://app.intercom.com/a/apps/_/settings/helpdesk/assignments
If you have it as “assign to me” and it doesn’t assign to you (assuming this is what you are asking, because you didn’t give much explanation), then it could simply be an Intercom bug (I’ve seen it not long ago). In that case, use your Intercom widget at the bottom-right to raise it to Intercom’s support and let them know.
If that’s something else, please explain a bit more :)
+5What do you have here? https://app.intercom.com/a/apps/_/settings/helpdesk/assignments
If you have it as “assign to me” and it doesn’t assign to you (assuming this is what you are asking, because you didn’t give much explanation), then it could simply be an Intercom bug (I’ve seen it not long ago). In that case, use your Intercom widget at the bottom-right to raise it to Intercom’s support and let them know.
If that’s something else, please explain a bit more :)
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