Hi! Is there a way to Intercom to disable email notifications to practitioners that they have a new message in the portal if the only new message is a CSAT rating request? Otherwise would like to submit the product request 💜
Thank you!
Answered
Feature request: Can we disable CSAT rating request email notifications to customer?
Best answer by Jacob Cox
Hi
The only way to prevent the CSAT notification from sending is to turn off all notifications.
I’ll go ahead and flag this as a Feature Request for our product team to consider implementing!
+5- Sr. Technical Support Engineer
- Answer
Hi
The only way to prevent the CSAT notification from sending is to turn off all notifications.
I’ll go ahead and flag this as a Feature Request for our product team to consider implementing!
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