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How to filter side conversations

  • Feb 2, 2026 10:33 PM UTC
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Hey! I discovered that the Side conversations option allows to send messages to Slack—neat! However, it is not straight forward to later on find the conversations that have side conversations. Any ideas of how this could be done? In short, this is the workflow that we are aiming at:

  1.  When we need to ping someone from the team for a quick question, start side conversation and set message to selected Slack channel (this part is covered)
  2. Then find a way to easily keep track of this conversation (or any conversation that as a side conversation) within Intercom, like using Views or something similar. (This is not done!)

I figured it could be done using Views filters (like when we filter conversations that have tickets, etc.), but I failed to get it working. 

Any thoughts, tips or tricks?

Best answer by Dara K

Hey ​@HugoRm 

Side conversations (e.g. to Slack) work, but Intercom doesn’t expose a “has side conversation” filter in Inbox Views. The filters you see (e.g. tickets, assignee, tags) are the only ones available; there isn’t a hidden “side conversation” filter to turn on.

To get around this, when you start a side conversation (e.g. to a Slack channel), you could add a tag to the main conversation (e.g. “Side conversation” or “Slack”). Then create a View that filters by that tag. That View will list conversations that you’ve marked as having a side conversation.

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    4 replies

    Intercom Team
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    • Dara KIntercom Team
    • Intercom Team
    • Answer
    • Feb 6, 2026 5:19 PM UTC

    Hey ​@HugoRm 

    Side conversations (e.g. to Slack) work, but Intercom doesn’t expose a “has side conversation” filter in Inbox Views. The filters you see (e.g. tickets, assignee, tags) are the only ones available; there isn’t a hidden “side conversation” filter to turn on.

    To get around this, when you start a side conversation (e.g. to a Slack channel), you could add a tag to the main conversation (e.g. “Side conversation” or “Slack”). Then create a View that filters by that tag. That View will list conversations that you’ve marked as having a side conversation.

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      • HugoRm
      • Author
      • Active User
      • Feb 6, 2026 6:08 PM UTC

      Thank you, ​@Dara K! Appreciate it.

      I figured as much. It’s just a pity there isn’t a way to filter for that. I was hoping to reduce manual work—people inevitably forget a step now and then—and use some kind of auto‑tagging whenever a side conversation is created, but it looks like that isn’t possible either.

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      • william087
      • Connector
      • Oct 18, 2026 12:30 PM UTC

       ​@HugoRm Thinking of the last case you sent through a side conversation, how did your team keep track of it afterward in Intercom?

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        • HugoRm
        • Author
        • Active User
        • Oct 19, 2026 6:32 PM UTC

        ​@william087 to simplify things, we opted to use side conversations only on specific scenarios (this way, we can easily comeback to them as the team can recall when they where used).

         

        We also tried the tagging system Dara suggested; which does work to sort these out via views more easily.

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