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Inbox view excluding tickets

  • Aug 23, 2023 5:25 PM UTC
  • 2 replies
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I would like to visualize only conversations in my team’s Inbox.  Is there a way to create a custom view that excludes tickets?

Best answer by Nathan Sudds

@Adolfo M12 I’m thinking you could do this with the Create View feature by creating rules that exclude all your ticket types -- I haven’t done this before but theoretically, I’m thinking this could work or maybe some combination of Ticket State and Ticket Type if you only want to see Tickets if they are in a specific state or specific type etc.  (See screenshot below)

Hope this helps!

 

 

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      Nathan Sudds
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      • Nathan Sudds
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      • Aug 24, 2023 4:25 AM UTC

      @Adolfo M12 I’m thinking you could do this with the Create View feature by creating rules that exclude all your ticket types -- I haven’t done this before but theoretically, I’m thinking this could work or maybe some combination of Ticket State and Ticket Type if you only want to see Tickets if they are in a specific state or specific type etc.  (See screenshot below)

      Hope this helps!

       

       

      Nathan Sudds, Intercom Consultant & Host of the Fin Community Office Hours | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: fin.ai/customers/jukebox
        • Adolfo M12
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        • New Participant
        • Aug 24, 2023 2:40 PM UTC

        Hi @Nathan Sudds.  It works! Definitely not the most elegant solution but effective nevertheless. 

        Thank you!!

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