I’m having an issue with an Intercom workflow where automation does not consistently trigger when a new conversation is created.
What I’m seeing:
- The workflow is enabled and the trigger conditions appear correct.
- Most new conversations enter the workflow normally.
- Occasionally, a conversation is created but the automation does not run.
- There is no obvious error shown for the affected conversations.
- Manually updating the conversation sometimes causes the workflow to trigger.
I’ve already checked the workflow conditions and tested it with different conversations, but I haven’t found a consistent pattern. Has anyone experienced intermittent workflow triggers in Intercom, and is there a recommended way to troubleshoot why certain conversations are being skipped?