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Intercom React native has no update when new message comming.

  • Jul 15, 2024 8:36 AM UTC
  • 8 replies
  • 1333 views

I'm developing react native app using intercom (@intercom/intercom-react-native v5.0.0). Currently I'm facing problem that's intercom doesn't update for new message coming. Only update when I open conversation from launcher or kill the app and open again. I already set up push notification for the app and can receive it when app in background. Please help me

Best answer by Ebenezer.Laleye

Hi @Viet Tang ! Ebenezer here from Engineering Support👋.

I see you were able to get in touch with our team through the Messenger and they were able to sort this out for you.

The solution seemed quite involved so I won’t post the answer here as it contains some sensitive information about your set up.🙏

 

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    8 replies

    Intercom Team
    Forum|alt.badge.img+7

    Hi @Viet Tang ! Ebenezer here from Engineering Support👋.

    I see you were able to get in touch with our team through the Messenger and they were able to sort this out for you.

    The solution seemed quite involved so I won’t post the answer here as it contains some sensitive information about your set up.🙏

     

    Ebenezer - Customer Support Engineer
    • Tyler.Henkel
    • New Participant
    • Sep 17, 2024 11:21 PM UTC

    @Ebenezer.Laleye I’m having this same issue using 7.2.1

      • idi lal
      • New Participant
      • Mar 17, 2025 7:45 PM UTC

      I also have this issue.

      expo: 52.0.28
      @intercom/intercom-react-native: 8.3.0

      • AdamFlorin
      • New Participant
      • Mar 19, 2025 9:27 AM UTC

      If new messages aren’t triggering updates in Intercom for React Native, try checking if the app is properly listening for real-time updates. Make sure the Intercom SDK is correctly integrated and that background app refresh is enabled. Also, test if manually refreshing the conversation list updates the messages.

      • idi lal
      • New Participant
      • Mar 19, 2025 10:07 AM UTC

      For anyone still encountering this issue on iPhone:

      The problem is that the socket connection fails on iOS when metro is running on localhost.

      The solution in Expo is to run metro using tunnel.

      https://docs.expo.dev/more/expo-cli/#tunneling

      Or just release a real version, and it will work

        Intercom Team
        Forum|alt.badge.img+7

        Hi all! Ebenezer here from Engineering Support👋.
        This issue should be fixed in our more recent version of the SDK.

        Could you update and let us know if the issuer still persists.

        Ebenezer - Customer Support Engineer
        • huseyingo
        • New Participant
        • Sep 4, 2025 3:26 PM UTC

        hello ​@Ebenezer.Laleye  i updated version to 8.8.0 and i’ve a same problem.

        my problem steps : 

        User: Open my app > Open intercom window > Chat message send to client > Close intercom window > Continue the activity in my app and waiting answer
        Client: Open intercom chat screen > See the users message > Send message to user and waiting continue the chat
        User: Continue activity in my app and waiting Client Message few hour :( because it’s not seems  

        • Alex Morega
        • New Participant
        • Dec 23, 2025 12:52 PM UTC

        I have run into the same issue on iOS, with `@intercom/intercom-react-native` version 9.4.0: simulator and development builds don’t receive message updates, while preview builds work fine, even without Intercom push notifications being configured.

        I have inspected the network traffic using mitmptoxy. The Intercom module opens a websocket and receives messages through it. On simulator/development builds, the websocket is closed and opened repeatedly; presumably the Intercom module is not able to establish a connection. On a preview build, the websocket is opened, and seems to be stable (it’s not closed and reopened), and incoming messages are shown on the phone immediately.

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