I understand that when you reply to a message from a customer the ticket is automatically assigned to myself but I had a situation last week where I wanted to let my team know I was dealing with the customer query but did not yet need to reply to the customer. The chat remained ‘unassigned’ because I couldn’t figure out how to assign it to myself without writing a response to the customer.
Answered
Is it possible to assign a ticket to myself without replying to the customer?
Best answer by Sean Reid
Hey Emily!
Its so nice to meet you, Sean from Customer Support here!
Yes you can assign conversations to yourself without replying! You can find out how to do that in this Help Centre Article here: https://www.intercom.com/help/en/articles/6561699-assign-conversations-to-teammates-and-teams
If you have any more questions on this please just let me know!
+1- Intercom Team
- Answer
Hey Emily!
Its so nice to meet you, Sean from Customer Support here!
Yes you can assign conversations to yourself without replying! You can find out how to do that in this Help Centre Article here: https://www.intercom.com/help/en/articles/6561699-assign-conversations-to-teammates-and-teams
If you have any more questions on this please just let me know!
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