Is there any way to disable the email that gets sent to a customer when they added to an existing conversation chain on Intercom? | Community
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Is there any way to disable the email that gets sent to a customer when they added to an existing conversation chain on Intercom?

  • Jul 5, 2021 9:08 AM UTC
  • 4 replies
  • 347 views

Bit niche but I'm looking at disabling the email that gets sent to users when they are added to an existing conversation chain. I just want an email to trigger when a message is sent instead

Best answer by Roy

👋 Hi @aaron s13​ ,

 

Afraid there is no such feature, you can request this in @Product Wishlist​ group.

 

Hope this will be helpful, Have a great day

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4 replies

Roy
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  • Answer
  • Jul 6, 2021 1:36 PM UTC

👋 Hi @aaron s13​ ,

 

Afraid there is no such feature, you can request this in @Product Wishlist​ group.

 

Hope this will be helpful, Have a great day


  • New Participant
  • Apr 7, 2022 5:22 PM UTC

Could I request an update on this feature? It's very important to my organization to be able to turn these off.


  • New Participant
  • Apr 11, 2022 1:51 PM UTC

I agree. I would love this feature as well.


  • New Participant
  • Nov 24, 2022 9:11 AM UTC

Same here - it's frustrating my customer service team and impacting their adoption of intercom.