When viewing tickets in the Ticket Portal, users cannot filter to "all non-closed tickets" with the current filter UI.
Problem
- Only one State filter can be applied at a time.
- After a State filter is set (e.g. "State is any"), State is no longer available under "+ Add filter" — only other variables appear.
- Users cannot combine or exclude multiple State values.
Impact
- Multi-ticket customers must scroll through closed tickets to find active ones.
Requested behavior
One of:
- Allow multiple State filters (include/exclude combinations), or
- A single filter option such as "Exclude closed/resolved", or
- A preset view for "Active tickets only"
Environment: Ticket Portal, logged-in users with ticket history.