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Answered

Underline text within the Inbox.

  • Jul 13, 2022 9:45 AM UTC
  • 3 replies
  • 227 views

Hi,

Is there a way to underline text when sending a reply in Inbox?

I can only see an option to bold or italicise text, and the keyboard shortcut Ctrl + U does not seem to do anything.

 

Thanks!

Best answer by Evan P

Hey @user1357​, 👋 thanks for reaching out! I'm one of the Support Engineers here @ Intercom! 👍

 

It isn't possible to underline text within the Intercom Inbox at the moment. If you'd like I can include this within a feature request so that we can potentially see something like this within the future? The team are actively working on improving Intercom & especially with the addition of the new Inbox this would be a great time to flag this! 😁

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    3 replies

    • Evan P
    • Active User
    • Answer
    • Jul 14, 2022 11:11 AM UTC

    Hey @user1357​, 👋 thanks for reaching out! I'm one of the Support Engineers here @ Intercom! 👍

     

    It isn't possible to underline text within the Intercom Inbox at the moment. If you'd like I can include this within a feature request so that we can potentially see something like this within the future? The team are actively working on improving Intercom & especially with the addition of the new Inbox this would be a great time to flag this! 😁

    • User1357
    • Author
    • New Participant
    • Jul 15, 2022 8:17 AM UTC

    Hi @evan p​ thanks for your response!

    I would love it if you could submit this as a feature request on my behalf.

    Thanks!

      • Chris W13
      • New Participant
      • Sep 8, 2022 3:01 AM UTC

      Hi Evan, I'd just like to add my kudos to the original poster as I searched for the same thing. An underline feature would be wicked helpful in some cases. Just wanted to pitch in the hooray for the underline team. :)

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