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What is the Root cause column?

  • Nov 27, 2024 4:44 AM UTC
  • 2 replies
  • 406 views

Hi there!

 

Would anyone happen to know what this refers to?

 

Best answer by Milan

Hey ​@Blue Flag , it seems like “Support Request” is the name of the ticket and “Root cause” is its attribute. That is the predefined ticket in Intercom and you have probably set it live. 

 

 

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      2 replies

      Milan
      Top Expert ✨
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      • Milan
      • Top Expert
      • Answer
      • Nov 27, 2024 10:16 AM UTC

      Hey ​@Blue Flag , it seems like “Support Request” is the name of the ticket and “Root cause” is its attribute. That is the predefined ticket in Intercom and you have probably set it live. 

       

       

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      Nur Nahid
      Expert User ✨
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      • Nur Nahid
      • Expert User ✨
      • Nov 27, 2024 2:03 PM UTC

      Hi ​@Blue Flag, Root cause is an attribute of the ticket

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