I was looking for the performance of my rules. I want to know how many times have been applied and if it is correctly applied. Thanks
Answered
Where can I find the Rule Performance or Rule KPI?
Best answer by Roy
Hello @jazmin j , As far as I Know there no such solution yet. You can request it in @Product Wishlist Group.
Meanwhile here some workaround: You can tag every rule with a different tag.
+7Hello @jazmin j , As far as I Know there no such solution yet. You can request it in @Product Wishlist Group.
Meanwhile here some workaround: You can tag every rule with a different tag.
+5- Employee
Hey @jazmin j, as Roy mentioned, we don't currently generate a report which tracks this. I am, however, curious to know a bit more about your use case. How would you define when a rule is incorrectly applied? (as there is currently no way of flagging this in Intercom)
Well I´ve created a rule and it hasn´t been working. That´s why I need to know or look up somewhere the data or kpi of the rule, instead looking throught out all the messages.
+5- Employee
Thanks for coming back to me here! I guess what I'm trying to say is that a rule doesn't "know" that it's fired incorrectly, and we don't currently have a feature that allows you to flag when a rule hasn't fired correctly. Definitely one for the @Product Wishlist group!
that´s exactly what I did, include the tag for the moment. Thanks to everyone for the feedback... you are awesome!
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