Answered

Where is the Admin setting to remove the requirement for an iOS passcode?

3 years ago
Apr 26, 2023 11:14 AM UTC
3 replies
2092 views

Jon Eaves
New Participant

New Team to Intercom….

Team member does not wish to use a Passcode on iOS portable devices (iPhone and iPad)

The error message when he attempts to log in using Google is: ‘UNABLE TO SIGN IN TO ACCOUNT Your administrator requires you to set a passcode on this device to access this account, Please set a passcode and try again’

So it appears that somewhere in Admin settings is something that can by pass this - can anyone help please?

Best answer by Nathan Sudds

@Jon Eaves This sounds like a Google Workspace account admin issue which is triggering the Passcode requirement -- you’ll need to have someone who’s an account admin for the relevant Google Workspace go in and adjust those settings for your team member. Here’s some more info from Google

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Nathan Sudds
Top Expert
Answer
3 years ago
Apr 26, 2023 6:36 PM UTC

@Jon Eaves This sounds like a Google Workspace account admin issue which is triggering the Passcode requirement -- you’ll need to have someone who’s an account admin for the relevant Google Workspace go in and adjust those settings for your team member. Here’s some more info from Google

Nathan Sudds, Intercom Consultant & Host of the Fin Community Office Hours | activelabs.ca | Book a free call: cal.com/nathansudds/intercom. Case study: fin.ai/customers/jukebox