Will a conversation closed by a Rule trigger a conversation rating? | Community
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Will a conversation closed by a Rule trigger a conversation rating?

  • Sep 3, 2021 1:30 AM UTC
  • 1 reply
  • 75 views

Hi, if the chat was auto closed by the system, will it trigger a survey?

Best answer by Eric Fitz

Hey @user619​, if a conversation is auto-closed and matches all of the other criteria for a conversation rating (at least one reply from a teammate, over 250 characters in length in total), a rating request will send.

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Eric Fitz
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  • Eric FitzEmployee
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  • Answer
  • Sep 7, 2021 8:57 AM UTC

Hey @user619​, if a conversation is auto-closed and matches all of the other criteria for a conversation rating (at least one reply from a teammate, over 250 characters in length in total), a rating request will send.

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