Ability to add more ticket states

We’re considering switching from Zendesk, but one major obstacle is the limitation of having only three ticket states. We’d like the flexibility to create our own custom ticket states. For example, if a ticket requires developer attention, we’d change its status to “With Development Team.” This way, the ticket would be removed from our queue until the development team takes action. We also use other states like “With Third Party.” Having a quick overview of the ticket’s state would improve our queue management, as the “In Progress” status is too vague.