Ability to Add No Index Tag to individual help centre Articles

Feature Request: Per-Article Search Engine Indexing Control for Help Center Articles

I would like the ability to control search engine indexing at an individual article level within the Intercom Help Center.

Current Problem

Our organization has knowledge base content published both on our main company website and in the Intercom Help Center. Some articles have similar or identical titles/content.

Currently, Intercom only provides these options:

• Disable indexing for the entire Help Center.

• Make articles Unlisted, which removes them from Help Center navigation and search, remains only accessible through direct link.

None of these meet our requirement.

Desired Functionality

We need a per-article setting (for example, a toggle in the article editor or details panel) that allows:

✅ Article remains:

• Publicly accessible via Help Center URL

• Visible in Help Center navigation

• Searchable within Help Center search for all visitors

✅ But:

• Not indexed by external search engines like Google/Bing

• Does not appear in public search results

• Search engines receive a noindex directive for that specific article

Suggested Implementation

Add an article-level SEO setting such as:

Search Engine Visibility
☑ Allow search engines to index this article
☐ Prevent search engines from indexing this article (meta robots="noindex")

This could be added in the article Details or SEO Settings section.

Use Case

We want our primary website content to rank on Google while still keeping duplicate/support content fully discoverable inside the Intercom Help Center for customers.

This feature would help avoid duplicate content SEO conflicts without impacting the Help Center user experience.

This version should work well for Intercom’s Product Wishlist submission.