We currently have 20 ticket attributes visible, some of which are not commonly used, or not used across all teams working the same ticket types. It would be great if users had the ability to customize the ‘Ticket attributes’ view to pin or hide, and re-order specific attributes. If they could re-order the view it would also be very helpful, but just being able to hide certain attributes would make it much easier for the team to focus on key ticket attribute fields.
Submitted
Ability to pin/hide ticket attributes
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