Currently when testing new guidance with Fin we can only test how it will react in web chat. In the Preview/Test environment we’re unable to select which incoming channel the communication would be coming through. More specifically we would like to test SMS interactions to tailor the guidance for how customers will engage with Fin over SMS while keeping in mind things like character limits, linking references, surveying, and timing delays for large messages.
Currently the only settings are for changing the user type, brands, and language.
