Despite not being assigned to a conversation, I often want to tag what's been happening with it and what the updates are. Similarly to other software, such as Jira (watcher) or Asana (contributor), I'd imagine an option to add myself among watchers where I'd get notified to either a specific section in the inbox and/or via email, based on the notification configuration.¨
Also already discussed here:
+1This was a feature in Salesforce that we wish we had in Intercom. It made it a lot easier to be looped in on conversations that you need updates on, especially from a leadership perspective.
We migrated from Freshdesk to Intercom lately and it was a super useful feature in FD. Can this functionality be integrated into Intercom?
Would love to see this taken into action. There are times when I am assisting a conversation that is assigned to someone else in the org but I am asked to help out. However, I am not able to see responses from the client unless I am assigned. I use this feature often in Slack and would love for the ability to use this here.
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