Hi, another suggestion we would like to add: Access to Copilot Conversation History Linked to Customer's conversation (For backoffice tickets)
We would like to request a feature that allows us to view the conversation history between the customer advisor and Copilot, directly linked to the customer's conversation. In our workflow, we actively handle back-office tickets related to errors detected in sources and the way Fin AI responds. We rely heavily on conversation history attached to tickets to correct mistakes and improve content, as this helps us avoid misunderstandings.
Currently, we have a back-office ticket type called Report on Fin AI, which is an effective way for us to improve our content and processes. We also created a ticket type called Report on Copilot, but so far, this does not function in the same way. Having Copilot conversation history linked would make this process much more efficient and help us maintain accuracy.
I recall that last year there was a “Report” button in Copilot to flag mistakes to the back office, if my memory serves me correctly. It would be very helpful to have a similar feature again. Our internal routines are extremely strict and must remain accurate at all times.