We report on support performance every quarter (time to first response, time to close, SLA compliance), and each time we have to set a custom date range by hand.
Using "Last 3 months" as a workaround doesn't work, because it's a rolling window. It doesn't match calendar quarters, so the numbers change depending on the day the report is opened.
What we'd like:
- A "Last quarter" preset that selects the previous full calendar quarter (for example, 1 Jul – 30 Sep)
- Ideally also "This quarter / Quarter to date" and "Last month"
- Presets that stay applied when the report is saved, so the report always opens on the right period without editing the dates
This would save time for anyone running quarterly reviews and make the numbers consistent across the team.