Description:
During QA reviews in Monitors, reviewers often identify improvements needed after evaluating a conversation. Today there’s no structured way to capture follow‑up actions.
Request: introduce a dedicated action / to‑do step at the end of the QA review where reviewers can define the next step (e.g., coaching, training, process update, content change). This would help teams track improvement tasks directly from the QA workflow instead of relying on notes or external tools.